Table of Content

iPod shuffle Introduction
iPod shuffle Basics
Storing Files on iPod shuffle
iPod shuffle Accessories
Tips and Troubleshooting
Safety and Handling

Apple iPod Shuffle (2nd generation)

Tips and Troubleshooting

Most problems with iPod shuffle can be solved quickly by following the advice in this chapter.

The 5 Rs: Reset, Retry, Restart, Reinstall, Restore

• Reset iPod shuffle by turning it off, waiting five seconds, and then turning it back on again.
• Retry with a different USB port if you cannot see iPod shuffle in iTunes.
• Restart your computer, and make sure you have the latest software updates installed.
• Reinstall iTunes software from the latest version on the web.
• Restore iPod shuffle. See "Updating and Restoring iPod shuffle Software" on Tips and Troubleshooting chapter.

If iPod shuffle won't turn on or respond

• If the status light blinks orange when you press a button, the iPod shuffle buttons are disabled. Press and hold Play/Pause for about three seconds, until the status light blinks green.
• Connect iPod shuffle to a high-power USB port on your computer. Your iPod shuffle battery may need to be recharged.
• Turn iPod shuffle off, wait five seconds, and then turn it on again.
• You may need to restore iPod shuffle software. See "Updating and Restoring iPod shuffle Software" on Tips and Troubleshooting chapter.

• Make sure the earphone or headphone connector is pushed in all the way.
• Make sure the volume is adjusted properly. A volume limit might be set. See "Setting a Volume Limit" on Loading and Playing Music chapter.
• iPod shuffle might be paused. Try pressing Play/Pause ('). If you connect iPod shuffle to your computer and nothing happens
• Connect iPod shuffle to a high-power USB port on your computer. iPod shuffle may need to be recharged.
• Make sure you have installed the latest iTunes software from www.apple.com/ipod/start.
• Try connecting to a different USB port on your computer. Make sure iPod shuffle is firmly seated in the dock. Make sure the USB connector is oriented correctly. It can be inserted only one way.
• Pod shuffle might need to be reset. Turn iPod shuffle off, wait five seconds, and then turn it back on again.
• If there is no status light (or the status light is dimmed) and iPod shuffle doesn't appear in iTunes or the Finder, the battery may be completely discharged. Let iPod shuffle charge for several minutes to see if it comes back to life.
• Make sure you have the required computer and software. See "If you want to doublecheck the system requirements" on Tips and Troubleshooting chapter.
• Try restarting your computer.
• If none of the previous suggestions solves the problem, you might need to restore iPod software. See "Updating and Restoring iPod shuffle Software" on Tips and Troubleshooting chapter.
• If restoring iPod shuffle doesn't solve the problem, iPod shuffle may need to be repaired. You can arrange for service on the iPod shuffle Service & Support website at www.apple.com/support/ipodshuffle/service.

Connect iPod shuffle to a USB 2.0 port on your computer for fast loading speeds. USB 2.0 loads songs and data faster than USB 1.1.

If you can't load a song or other item onto iPod shuffle The song might have been encoded in a format that iPod shuffle doesn't support. The following audio file formats are supported by iPod shuffle. These include formats for audiobooks and podcasts:

• AAC (M4A, M4B, M4P) (up to 320 kbps)
• MP3 (up to 320 kbps)
• MP3 Variable Bit Rate (VBR)
• WAV
• AA (audible.com spoken word, formats 2, 3, and 4)
• AIFF

You can have iPod shuffle automatically convert files encoded at higher bit rates (such as Apple Lossless) to 128 kbps AAC files as they are loaded onto iPod shuffle. See "Fitting More Songs onto iPod shuffle" on Loading and Playing Music chapter.

Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3 format. This can be useful if you have a collection of music encoded in WMA format. iPod shuffle does not support Apple Lossless, WMA, MPEG Layer 1, MPEG Layer 2 audio files, or audible.com format 1.

If you have a song in iTunes that isn't supported by iPod shuffle, you can convert it to a format iPod shuffle supports. For more information, see iTunes Help.

If the chapters in an audiobook play out of order

• Make sure the shuffle switch on iPod shuffle is set to repeat so that the chapters of the audiobook play in order.
• If the chapters were added to iPod shuffle out of order, connect iPod shuffle to your computer and rearrange the tracks using iTunes. See "Arranging the Order of Songs on iPod shuffle" on Loading and Playing Music chapter.

To use iPod shuffle, you must have:

• One of the following computer configurations:
  • Macintosh with a USB port (USB 2.0 recommended)
  • Windows PC with a USB port or a USB card installed (USB 2.0 recommended)
• One of the following operating systems: Mac OS X v10.3.9 or later, Windows 2000 with Service Pack 4 or later, or Windows XP Home or Professional with Service Pack 2 or later
• Internet access (a broadband connection is recommended)
• iTunes 7.0.2 or later (iTunes can be downloaded from www.apple.com/ipod/start)

If you want to use iPod shuffle with a Mac and a Windows PC Whenever you sync iPod shuffle with a different iTunes library, you must erase the music already on iPod shuffle, regardless of the operating system. When you connect iPod shuffle to a different computer or user account, a message asks if you want to erase iPod shuffle and sync to the new iTunes library.

However, you can use iPod shuffle as an external disk with both Macintosh computers and PCs, allowing you to transfer files from one operating system to the other. See Chapter 3, "Storing Files on iPod shuffle," on Storing Files on iPod shuffle chapter.

Updating and Restoring iPod shuffle Software

• If you choose to update, the software is updated but your settings and songs are not affected.
• If you choose to restore, all data is erased from iPod shuffle, including songs and any other data. All iPod shuffle settings are restored to their original state.

1. Make sure you have an Internet connection and have installed the latest version of iTunes from www.apple.com/ipod/start.
2. Connect iPod shuffle to your computer.
3. In iTunes, select iPod shuffle in the Source pane and click the Settings tab.

   The Version section tells you whether iPod shuffle is up to date or needs a newer version of the software.

4. Do one of the following:
5. To install the latest version of the software, click Update.
6. To restore iPod shuffle to its original settings, click Restore. This erases all data from iPod shuffle. Follow the onscreen instructions to complete the restore process.

See Also