Table of Content

Shortcuts
Phone
Messages
Attachments
Camera and video camera
Media
Browser
Date, time, and alarm
Personal organizer
Notifications
Typing
Language
Display and keyboard
Search
Synchronization
Bluetooth technology
GPS technology
Maps
BlackBerry Messenger
Applications
Wireless network coverage
Power, battery, and memory
SIM card
Security
BrickBreaker
Word Mole game

BlackBerry Storm Smartphone

Synchronization

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device.

If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help.

Reconcile email messages over the wireless network

Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device.

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Set the Wireless Reconcile field to On.
6. Press the Menu key.
7. Click Save.

Delete email messages over the wireless network

Set the Delete On option for each email address that is associated with your BlackBerry device.

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Set the Delete On field.
6. Press the Menu key.
7. Click Save.

To delete messages on your device only, set the Delete On field to Handheld.

Prerequisites: Synchronizing organizer data over the wireless network

• Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
• You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

1. In the contact list, a calendar, the task list, or the memo list, press the Menu key.
2. Click Options.
3. To synchronize calendar entries, click a calendar.
4. Change the Wireless Synchronization field to Yes.
5. Press the Menu key.
6. Click Save.

About synchronization conflicts

A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer.

If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Manage email reconciliation conflicts

Set the On Conflicts option for each email address that is associated with your BlackBerry device.

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Set the On Conflicts field.
6. Press the Menu key.
7. Click Save.

You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help.

About backing up and restoring device data

If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

If your device is associated with an email account that uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator.

Prerequisites: Restoring data over the wireless network

• Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
• Your device must be connected to the wireless network.
• Your administrator must provide you with an enterprise activation password.

Before you delete your BlackBerry device data, consider backing up the data so that you have a copy on your computer before you delete it from your device.

CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts.

1. In the device options, click Security Options.
2. Click General Settings.
3. Press the Menu key.
4. Click Wipe Handheld.
5. To delete all third-party applications from your device, select the Include third-party applications check box.
6. Click Continue.
7. Type blackberry.

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.
2. Click Options.
3. Click Email Reconciliation.
4. If necessary, change the Message Services field.
5. Press the Menu key.
6. Click Purge Deleted Items.

Synchronization troubleshooting

Try performing the following actions:

• Verify that your BlackBerry device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.

If your BlackBerry device is associated with a Microsoft Outlook email account, you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help.

Email messages are not being deleted over the wireless network

Try performing the following actions:

• If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. To delete multiple email messages on your BlackBerry device, highlight the email messages and press the Menu key. Click Delete Messages.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.

Try performing the following actions:

• Verify that your BlackBerry device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list.
• If you use the BlackBerry Internet Service, you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help .

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents, your computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.