Table of Content

Shortcuts
Phone
Messages
Attachments
Camera and video camera
Media
Browser
Date, time, and alarm
Personal organizer
Notifications
Typing
Language
Display and keyboard
Search
Synchronization
Bluetooth technology
GPS technology
Maps
BlackBerry Messenger
Applications
Wireless network coverage
Power, battery, and memory
SIM card
Security
BrickBreaker
Word Mole game

BlackBerry Storm Smartphone

Phone

Phone basics

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry device, only your active phone number appears at the top of the screen.

Make a call

1. In the phone application, perform one of the following actions:
   • Type a phone number.
   • Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2. Press the green key. To end the call, press the red key.

1. During a call, press the Menu key.
2. Perform one of the following actions:
   • To answer the incoming call and place the current call on hold, click Answer - Hold Current.
   • To answer the incoming call and end the current call, click Answer - Drop Current.

Mute a call

During a call, press the Mute key.
To turn off mute, press the Mute key again.

Turn on the speakerphone

1. During a call, press the Menu key.
2. Click Activate Speakerphone.

To turn off the speakerphone, press the Menu key. Click Activate Handset.

Dial an extension

1. When typing a phone number, press the Menu key.
2. Click Add Pause.
3. Type the extension number.

1. During a call, press the Menu key.
2. Click Home Screen.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1. Press the Lock key on the top of your BlackBerry device.
2. Click Place Call.
3. Perform one of the following actions:
   • Type a phone number.
   • Click the contacts icon. Type part of a contact name. Click a contact or phone number.
4. Press the Send key.

About using a headset

You can purchase an optional headset to use with your BlackBerry device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About Emergency Callback Mode

If your BlackBerry device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.

In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

Your device exits Emergency Callback Mode at any time if you make a non-emergency call.

Make an emergency call

Perform one of the following actions:

• If your screen or BlackBerry device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your device is locked, press the Lock key on the top of your device. Click Emergency Call. Click Yes.

Volume

• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.

Change the default volume for calls

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

You cannot change sound quality when you are using a Bluetooth enabled headset.

1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.

You cannot change sound quality when you are using a Bluetooth enabled headset.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Voice mail

1. In the phone application, press the Menu key.
2. Click Call Voice Mail.

If a voice mail access number is not already set on your BlackBerry device, you can type the access number for a different voice mail system.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.

Speed dial

1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.

Change the contact assigned to a speed dial key

1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
   • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
   • To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
   • To delete the contact from the speed dial list, click Delete.

Voice dialing

To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
   1. To check your active phone number, say "Check my phone number."
   2. To check the wireless coverage level, say "Check coverage."
   3. To check the battery power level, say "Check battery."

To perform this task, you must have more than one language on your BlackBerry device. For more information, contact your wireless service provider or administrator.

1. In the device options, click Language.
2. Change the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.

If your BlackBerry device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry device plays your choice back for you. You can set different playback options.

1. In the device options, click Voice Dialing. 2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key. 4. Click Save.

1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
   • To increase matches, set the Sensitivity field closer to Reject Less.
   • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.

1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.

Conference calls

If your BlackBerry device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.

1. Type a phone number for the conference call bridge.
2. Type X and the access code.

Call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list.

Your BlackBerry device stores call logs for 30 days.

View call logs in a message list

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.

Add notes to a call log

1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Add Notes.
7. Type call notes.
8. Press the Menu key.
9. Click Save.

1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Change the call notes.
8. Press the Menu key.
9. Click Save.

1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Forward.

1. In the phone application, click the call log icon.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Press the Menu key.
8. Click Clear Field.
9. Press the Menu key.
10. Click Save.

Call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.

Call forwarding

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click a call forwarding number.
6. Press the Menu key.
7. Click Save.

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry device for this service.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.

You can only change call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.

You can only delete call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.

Smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

Set the default country code and area code

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. If necessary, set the Local Country Code and International Dialing Digits fields.
6. In the National Number Length field, set the default length for phone numbers in your country.
7. Press the Menu key.
8. Click Save.

Set options for dialing extensions

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
8. Click Save.

TTY support

When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

Depending on your wireless service provider, this feature might not be supported.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click TTY.
4. Change the TTY Mode field to Yes.
5. Press the Menu key.
6. Click Save.

Multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your SIM card supports more than one phone number.
• Your device supports more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number.

If your device supports more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Switch the active phone number

1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.

Phone options

1. In the device options, click Password.
2. Set the Allow Outgoing Calls While Locked field to Yes.
3. Press the Menu key.
4. Click Save.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
   • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
   • To sort contacts alphabetically by contact name, change the Phone List View field to Name.
   • To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
   • To request that your phone number is hidden, change the Restrict My Identity field to Always.
   • To request that your phone number is displayed, change the Restrict My Identity field to Never.
   • To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
5. Press the Menu key.
6. Click Save.

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.
2. Click Options.
3. If necessary, click General Options.
4. Change the Confirm Delete field to No.
5. Press the Menu key.
6. Click Save.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto Answer Calls field to Out Of Holster.
5. Press the Menu key.
6. Click Save.

1. In the phone application, press the Menu key.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Press the Menu key.
6. Click Save.

Phone shortcuts

• To answer a call, press the Send key.
• To send an incoming call to voice mail when your BlackBerry device is inserted in a holster, hold the Volume Down key.
• To view your contact list in the phone application, hold the Send key.
• To set up speed dial for a contact, in the phone application, hold a key.
• To insert a plus sign (+) when typing a phone number, hold the 0 key.

Phone troubleshooting

Try performing the following actions:

• Verify that your BlackBerry device is connected to the wireless network.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

• Verify that your BlackBerry device is connected to the wireless network.
• If you are using a Bluetooth enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Try performing the following actions:

• Say the first name and the last name of your contact.
• If your BlackBerry device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.

If your BlackBerry device is associated with a BlackBerry MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device.

If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.