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Date, time, and alarm
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Notifications
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BrickBreaker
Word Mole game

BlackBerry Storm Smartphone

BrickBreaker

Service books and diagnostic reports

Service books

Service books determine which services are available on your BlackBerry device.

Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager.

Accept a service book

1. In the device options, click Advanced Options.
2. Click Service Book.
3. Highlight the new service book.
4. Press the Menu key.
5. Click Accept.

1. In the device options, click Advanced Options.
2. Click Service Book.
3. Highlight a service book.
4. Press the Menu key.
5. Click Delete.

Diagnostic reports

Diagnostic reports provide wireless configuration and connection information for your BlackBerry device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.

Run a diagnostic report

1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Run.

1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click View Report.

1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Email Report or PIN Report.

1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Highlight a report.
5. Press the Menu key.
6. Click Delete or Delete All.

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set the default recipient.

1. In the device options, click Mobile Network.
2. Press the Menu key.
3. Click Diagnostics Test.
4. Press the Menu key.
5. Click Options.
6. Type the contact information.
7. Press the Menu key.
8. Click Save.

Try performing the following actions:

• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address.

In the device options, click About.
To return to the device options, press the Escape key three times.