User's Manuals
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Table of Content

Shortcuts
Phone
Messages
Attachments
Camera and video camera
Media
Browser
Date, time, and alarm
Personal organizer
Notifications
Typing
Language
Display and keyboard
Search
Synchronization
Bluetooth technology
GPS technology
Maps
BlackBerry Messenger
Applications
Wireless network coverage
Power, battery, and memory
SIM card
Security
BrickBreaker
Word Mole game
 

BlackBerry Storm Smartphone

Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

  1. In a message, calendar entry, task, or memo, press the Menu key.
  2. Click Check Spelling.
  3. Perform any of the following actions:
    • To accept the suggested spelling, click a word in the list that appears.
    • To ignore the suggested spelling, press the Escape key.
    • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
    • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
    • To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message

  1. When composing a message, press the Menu key.
  2. Click Save Draft.
Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

  1. When composing a message, press the Menu key.
  2. Click Options.
  3. Set the Importance field.
  4. Press the Menu key.
  5. Click Save.
Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

  1. When composing a message, press the Menu key.
  2. Click Add Bcc.
Attach a contact to a message

You can attach a contact to an email message, a PIN message, or an MMS message.

  1. When composing a message, press the Menu key.
  2. Click Attach Address or Attach Contact.
  3. Click a contact.
Add a signature

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Set the Use Auto Signature field to Yes.
  6. In the text box that appears, type a signature.
  7. Press the Menu key.
  8. Click Save.
Your signature is added to email messages after you send them. Delete the disclaimer from an email message

If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.

  1. When composing an email message, press the Menu key.
  2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN.

Sending messages

Send an email message

  1. In a message list, press the BB key.
  2. Click Compose Email.
  3. In the To field, perform one of the following actions:
    • Type an email address.
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Send a PIN message

  1. In a message list, press the Menu key.
  2. Click Compose PIN.
  3. In the To field, perform one of the following actions:
    • Type a PIN.
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the Menu key.
  6. Click Send.
Send an SMS text message

You can send an SMS text message to up to ten recipients.

  1. In a message list, press the BB key.
  2. Click Compose SMS.
  3. In the To field, perform one of the following actions:
    • Type an SMS phone number (include the country code and area code).
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Send an MMS message Depending on your wireless service plan, this feature might not be supported.
  1. In a message list, press the BB key.
  2. Click Compose MMS.
  3. Perform one of the following actions:
    • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
    • If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Reply to a message

  1. In a message, press the Menu key.
  2. Click Reply or Reply to All.
Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

  1. In a message, press the Menu key.
  2. Perform one of the following actions:
    • Click Forward.
    • Click Forward As. Click a message type.
Resend a message

You cannot change an SMS text message or MMS message before you resend it.

  1. In a sent message, press the Menu key.
  2. Perform one of the following actions:
    • To change the message, click Edit. Change the message. Press the Menu key. Click Send.
    • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send.
    • To resend the message without changing it, click Resend.
Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

  1. In a message list, highlight the message.
  2. Press the Menu key.
  3. Click Delete.
Managing messages

Open a message

If your BlackBerry device is associated with more than one email address, you might be able to open messages from the message list fot a specific email address. In a message list, click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Save a message

  1. In a message, press the Menu key.
  2. Click Save.
Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

  1. In a message, in an attachment, or on a web page, press the Menu key.
  2. Click Find.
  3. Type the text.
  4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

  • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.
  • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.
View an address instead of a display name

  1. In a message, click a contact.
  2. Click Show Address.
To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

  1. In a message list, press the Menu key.
  2. Click View Folder.
  3. Click a folder.
Delete a message

  1. In a message, press the Menu key.
  2. Click Delete.
Delete multiple messages

In a message list, perform one of the following actions:

  • To delete a range of messages, touch two messages simultaneously and slide your finger up or down to select additional messages.Press the Menu key. Click Delete Messages.
  • To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation.

Email messages

Email message basics

Send an email message

  1. In a message list, press the BB key.
  2. Click Compose Email.
  3. In the To field, perform one of the following actions:
    • Type an email address.
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Delete the original text from a reply message

  1. When replying to a message, press the Menu key.
  2. Click Delete Original Text.
File an email message

  1. In a message list, highlight an email message.
  2. Press the Menu key.
  3. Click File.
  4. Highlight a message folder.
  5. Press the Menu key.
  6. Click File.
Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry device receives changes that you make to the email message folders on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Forward messages from a specific email message folder to your device

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Press the Menu key.
  6. Click Folder Redirection.
  7. Select the check box beside an email message folder.
  8. Press the Menu key.
  9. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device.

Stop storing messages sent from your device on your computer

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Change the Save Copy In Sent Folder field to No.
  6. Press the Menu key.
  7. Click Save.
Stop storing messages sent from your computer on your device

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Press the Menu key.
  6. Click Folder Redirection.
  7. Clear the check box beside the Sent Items folder.
  8. Press the Menu key.
  9. Click Save.
Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.

Create an email message filter

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry Internet Service, see the BlackBerry Internet Service Online Help for more information.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Filters.
  4. Press the Menu key.
  5. Click New.
  6. Type a name for the email message filter.
  7. Set the email message filter options.
  8. Press the Menu key.
  9. Click Save.
Create an email message filter based on a contact or subject

  1. In a message list, highlight an email message.
  2. Press the Menu key.
  3. Click Filter Sender or Filter Subject.
  4. Type a name for the email message filter.
  5. Set the email message filter options.
  6. Press the Menu key.
  7. Click Save.
Options for email message filters

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Filters.
  4. Select the check box beside an email message filter.
  5. Press the Menu key.
  6. Click Save.
Change an email message filter
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Filters.
  4. Highlight an email message filter.
  5. Press the Menu key.
  6. Click Edit.
  7. Change the options for the email message filter.
  8. Press the Menu key.
  9. Click Save.
Prioritize email message filters
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Filters.
  4. Highlight an email message filter.
  5. Press the Menu key.
  6. Click Move.
  7. Click the new location.
Delete an email message filter
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Filters.
  4. Highlight an email message filter.
  5. Press the Menu key.
  6. Click Delete.

Email message options

Check spelling automatically before sending email messages

  1. In the device options, click Spell Check.
  2. Select the Spell Check Email Before Sending option.
  3. Press the Menu key.
  4. Click Save.
Set an out-of-office reply

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Change the Use Out Of Office Reply field to Yes.
  6. In the text box that appears, type a reply.
  7. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off.
  8. Press the Menu key.
  9. Click Save.
To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Request delivery or read confirmation for email messages

Depending on your wireless service provider, this feature might not be supported.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.
  5. Perform any of the following actions:
    • To send read notification when a sender requests it, change the Send Read Receipts field.
    • To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.
  6. Press the Menu key.
  7. Click Save.
View email messages in plain text format
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Change the Enable HTML Email field to No.
  6. Press the Menu key.
  7. Click Save.
Stop loading pictures in HTML email messages
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Change the Download Images Automatically field to No.
  6. Press the Menu key.
  7. Click Save.
To view pictures in an HTML email message, press the Menu key. Click Get Images.

Hide filed email messages

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Change the Hide Filed Messages field to Yes.
  5. Press the Menu key.
  6. Click Save.
Receive only the first section of long email messages
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Change the Auto More field to No.
  5. Press the Menu key.
  6. Click Save.
To download more of an email message, press the Menu key. Click More or More All.

Change the email address that you use to send messages or meeting invitations

  1. In the device options, click Advanced Options.
  2. Click Default Services.
  3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
  4. Press the Menu key.
  5. Click Save.
Stop forwarding email messages to your device

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click Email Settings.
  4. If necessary, change the Message Services field.
  5. Change the Send Email to Handheld field to No.
  6. Press the Menu key.
  7. Click Save.
To forward email messages to your device again, change the Send Email to Handheld field to Yes.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Send a PIN message

  1. In a message list, press the Menu key.
  2. Click Compose PIN.
  3. In the To field, perform one of the following actions:
    • Type a PIN.
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the Menu key.
  6. Click Send.
Set a high importance level for received PIN messages

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Set the Make PIN Messages Level 1 field to Yes.
  5. Press the Menu key.
  6. Click Save.

SMS text messages

SMS text message basics

About SMS text messages

Find your SMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number.

Send an SMS text message

You can send an SMS text message to up to ten recipients.

  1. In a message list, press the BB key.
  2. Click Compose SMS.
  3. In the To field, perform one of the following actions:
    • Type an SMS phone number (include the country code and area code).
    • Type a contact name.
    • Type part of a contact name. Click a contact.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Delete the history from an SMS text message

  1. When replying to an SMS text message, press the Menu key.
  2. Click Remove History.
Options for SMS text messages

Turn off AutoText for SMS text messages

  1. In the device options, click SMS.
  2. Set the Disable AutoText field to Yes.
  3. Press the Menu key.
  4. Click Save.
View more of the history in SMS text messages
  1. In the device options, click SMS.
  2. Set the Number of Previous Items field.
  3. Press the Menu key.
  4. Click Save.
Request delivery notification for all SMS text messages

Depending on your wireless service provider, this option might not appear.

  1. In the device options, click SMS.
  2. Set the Delivery Reports field to On.
  3. Press the Menu key.
  4. Click Save.
Set how long your service center attempts to send SMS text messages

If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.

  1. In the device options, click SMS.
  2. Set the Validity Period field.
  3. Press the Menu key.
  4. Click Save.
Set a wireless network type for sending SMS text messages

Depending on your wireless service provider and the wireless network that your BlackBerry device is connected to, this feature might not be supported.

  1. In the device options, click SMS.
  2. Perform one of the following actions:
    • To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched.
    • To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred.
  3. Press the Menu key.
  4. Click Save.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.

Find your MMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry device for MMS messaging, this number is also your MMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number.

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

  1. In a message list, press the BB key.
  2. Click Compose MMS.
  3. Perform one of the following actions:
    • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
    • If the contact is in your contact list, click a contact. Click an email address or MMS phone number.
  4. Type a message.
  5. Press the BB key.
  6. Click Send.
Create a slide show in an MMS message

  1. When composing an MMS message, press the Menu key.
  2. Click one of the following menu items:
    • Attach Picture
    • Attach Audio
    • Attach Video
    • Attach Voice Note
  3. Click a media file.
  4. To add another media file, repeat steps 1 to 3.
  5. To customize the slide show, perform any of the following actions:
    • To add text to a slide, highlight the empty field below the attachment. Type text.
    • To change how long a slide appears, change the Slide Duration field.
    • To move an item on a slide, click the item. Click Move Field.
MMS message attachments

Attach a media file to an MMS message

  1. When composing an MMS message, press the Menu key.
  2. Click one of the following menu items:
    • Attach Picture
    • Attach Audio
    • Attach Video
    • Attach Voice Note
  3. Click a media file.
Attach a contact or appointment to an MMS message
  1. When composing an MMS message, press the Menu key.
  2. Perform one of the following actions:
    • To attach a contact, click Attach Contact. Highlight a contact.
    • To attach an appointment, click Attach Appointment. Highlight an appointment.
  3. Press the Menu key.
  4. Click Continue.
Add an appointment to your calendar from an MMS message
  1. In an MMS message, highlight an iCalendar attachment.
  2. Press the Menu key.
  3. Click View Appointment.
  4. Press the Menu key.
  5. Click Add To Calendar.
Add a contact to your contact list from an MMS message

  1. In an MMS message, highlight a vCard attachment.
  2. Press the Menu key.
  3. Click View Attachment.
  4. Press the Menu key.
  5. Click Add to Contacts.
Save a media file from an MMS message

  1. In an MMS message, press the Menu key.
  2. Click one of the following menu items:
    • Save Image
    • Save Audio
    • Save Ringtone
    • Save Video
    • Save Voice Note
MMS message options

Request delivery or read notification for an MMS message

  1. When composing an MMS message, press the Menu key.
  2. Click Options.
  3. Perform any of the following actions:
    • To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
    • To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
  4. Press the Menu key.
  5. Click Save.
Request delivery notification or read notification for all MMS messages

  1. In the device options, click MMS.
  2. In the Notifications section, perform any of the following actions:
    • To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.
    • To receive notification when recipients open MMS messages, select the Confirm Read check box.
  3. Press the Menu key.
  4. Click Save.
View the size of an MMS message before sending it

  1. In an MMS message, press the Menu key.
  2. Click Options.
The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

  1. In the device options, click MMS.
  2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
  3. Press the Menu key.
  4. Click Save.
Block MMS messages

  1. In the device options, click MMS.
  2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
  3. Press the Menu key.
  4. Click Save.

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

  1. In an application, press the Menu key.
  2. Click Options.
  3. If necessary, click General Options.
  4. Change the Confirm Delete field to No.
  5. Press the Menu key.
  6. Click Save.
Turn off the prompt that appears when you mark messages as opened
  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Change the Confirm Mark Prior Opened field to No.
  5. Press the Menu key.
  6. Click Save.
Set how long your device stores messages

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Set the Keep Messages field.
  5. Press the Menu key.
  6. Click Save.
To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry device within the set period of time appear in a message list.

Use color to differentiate work messages from other messages

To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server.

  1. In the device options, click Security Options.
  2. Click General Settings.
  3. In the Message Outline Colours section, perform any of the following actions:
    • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
    • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field.
  4. Press the Menu key.
  5. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.

Change how a message list displays messages

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Perform any of the following actions:
    • To view more of the subject line, change the Display Message Header On field to 2 lines.
    • To change the order of the subject line and sender, change the Display Order field.
    • To change how messages are separated, change the Separators field.
  5. Press the Menu key.
  6. Click Save.
About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages.

  1. In a message list, press the Menu key.
  2. Click Options.
  3. Click General Options.
  4. Perform one of the following actions:
    • To use one message list for all messages, set the SMS and Email Inboxes field to Combined.
    • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.
  5. Press the Menu key.
  6. Click Save.
Hide the new or unopened message indicator
    1. In a message list, press the Menu key.
    2. Click Options.
    3. Click General Options.
    4. Perform one of the following actions:
      • To hide the new message indicator, change the Display New Message Indicator field to No.
      • To hide the unopened message indicator, change the Display Message Count field to None.
    5. Press the Menu key.
    6. Click Save.
    Hide sent messages

    1. In a message list, press the Menu key.
    2. Click Options.
    3. Click General Options.
    4. Change the Hide Sent Messages field to Yes.
    5. Press the Menu key.
    6. Click Save.
    View call logs in a message list

    1. In the phone application, press the Menu key.
    2. Click Options.
    3. Click Call Logging.
    4. Select an option for a call log type.
    To hide call logs in a message list, select the None option.

    Block incoming messages

    If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator.

    1. In the device options, click Security Options.
    2. Click Firewall.
    3. Select the check box beside one or more message types.
    4. Press the Menu key.
    5. Click Save.
    Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters.

    Allow messages from contacts in your contact list or allowed sender list

    1. In the device options, click Security Options.
    2. Click Firewall.
    3. Select the Contacts check box or the Specific address check box.
    4. Press the Menu key.
    5. Click Save.
    Add a contact to your allowed sender list

    To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list.

    1. In the device options, click Security Options.
    2. Click Firewall.
    3. Press the Menu key.
    4. Click Configure Exceptions.
    5. Press the Menu key.
    6. Click one of the following menu items:
      • Add Email Address
      • Add Phone Number
      • Add PIN
    7. Type the contact information.
    8. Press the Enter key.
    9. Press the Menu key.
    10. Click Save.
    Reset a blocked message counter

    1. In the device options, click Security Options.
    2. Click Firewall.
    3. Highlight a message type.
    4. Press the Menu key.
    5. Click Reset Count or Reset All Counts.

    S/MIME-protected messages

    S/MIME-protected message basics

    About signing and encrypting messages

    You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.

    Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient's public key to encrypt the message. Recipients use their private key to decrypt the message.

    To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact.

    Sign or encrypt a message

    You can sign or encrypt email messages and PIN messages.

    1. When composing a message, change the Encoding field.
    2. If necessary, change the Classification field.
    Encrypt a message with a pass phrase

    Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.

    1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
    2. Press the Menu key.
    3. Click Options.
    4. Set the Use Password-Based Encryption field to Yes.
    5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
    6. If you are signing the message, in the Signing Options section, select a certificate.
    7. Press the Menu key.
    8. Click Save.
    9. Type your message.
    10. Press the Menu key.
    11. Click Send.
    12. Type a pass phrase to encrypt the message.
    13. Confirm the pass phrase.
    14. Click OK.
    Using a secure method, let the recipient know what the pass phrase is.

    Attach a certificate to a message

    You can attach a certificate to email messages and PIN messages.

    1. When composing a message, press the Menu key.
    2. Click Attach Certificates.
    3. Highlight a certificate.
    4. Press the Menu key.
    5. Click Continue.
    Download the certificate used to sign or encrypt a message

    If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the certificate.

    1. In a message, highlight the encryption indicator or a digital signature indicator.
    2. Press the Menu key.
    3. Click Fetch Sender's Certificate.
    Add a certificate from a message

    1. In a message, highlight a digital signature indicator.
    2. Press the Menu key.
    3. Click Import Sender's certificate.
    Add a certificate from an attachment
    1. In a message, click the certificate attachment.
    2. Click Retrieve Certificate Attachment.
    3. Click the certificate.
    4. Click Import Certificate.
    Attachment indicators in S/MIME-protected messages

    The message includes a certificate attachment.

    The message includes multiple certificate attachments.

    The message includes a certificate server attachment.

    Add connection information for a certificate server from a message

    1. In a message, highlight the certificate server indicator.
    2. Press the Menu key.
    3. Click Import Server.
    View the certificate used to sign or encrypt a message
    1. In a message, highlight the encryption status indicator or a digital signature indicator.
    2. Press the Menu key.
    3. Click Display Sender's Certificate or Display Encryption Certificate.
    View encryption information for a weakly encrypted message
    1. In a weakly encrypted message, highlight the encryption status indicator.
    2. Press the Menu key.
    3. Click Encryption Details.
    S/MIME-protected message status

    Digital signature indicators for S/MIME protected messages

    Your BlackBerry device verified the digital signature.

    Your device cannot verify the digital signature.

    Your device requires more data to verify the digital signature.

    Your device trusts the certificate chain.

    The sender's email address does not match the email address of the certificate subject, or the sender's certificate is revoked, is not trusted, cannot be verified, or is not on your device.

    The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

    The sender's certificate is expired.

    Encryption status indicators

    Your administrator sets whether messages that you receive are considered to be strong or weak.

    The message is strongly encrypted.

    The message is weakly encrypted.

    Check the status of a certificate or certificate chain

    If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.

    1. In a message, highlight a digital signature indicator.
    2. Press the Menu key.
    3. Click Check Sender's Certificate or Check Sender's Cert Chain.

    S/MIME-protected message options

    Change your signing or encryption certificate

    Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.

    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. In the Signing Options section or the Encryption Options section, change the Certificate field.
    4. Press the Menu key.
    5. Click Save.
    Change options for downloading attachments in encrypted messages
    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Perform one of the following actions:
      • To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically.
      • To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually.
      • To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never.
    4. Press the Menu key.
    5. Click OK.
    Change the default signing and encryption option

    Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.

    1. In the device options, click Advanced Options.
    2. Click Default Services.
    3. Change the Default Encoding field.
    4. Press the Menu key.
    5. Click Save.
    About message classifications

    If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.

    If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.

    Change the default message classification

    To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.

    Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.

    1. In the device options, click Advanced Options.
    2. Click Default Services.
    3. Change the Default Classification field.
    4. Press the Menu key.
    5. Click Save.
    Change the size of S/MIME indicators in messages
    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Change the Message Viewer Icons field.
    4. Press the Menu key.
    5. Click Save.
    Change the encryption algorithms for S/MIME-protected messages

    If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support.

    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Select the check box beside one or more encryption algorithms.
    4. Press the Menu key.
    5. Click Save.
    Request delivery notification for signed S/MIME-protected messages
    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Change the Request S/MIME Receipts field to Yes.
    4. Press the Menu key.
    5. Click Save.
    Turn off the prompt that appears before an S/MIME-protected message is truncated
    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Change the Warn about truncated messages field to No.
    4. Press the Menu key.
    5. Click Save.
    To turn on the prompt again, change the Warn about truncated messages field to Yes.

    Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

    1. In the device options, click Security Options.
    2. Click S/MIME.
    3. Change the Warn about problems with my certificates field to No.
    4. Press the Menu key.
    5. Click Save.
    To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

    S/MIME-protected message troubleshooting

    Some signing and encryption options are not available on my device

    Try performing the following actions:

    • Verify that the email account that you are using supports all signing and encryption options.
    • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
    I cannot open an attachment in an encrypted message

    The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

    You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

    PGP protected messages

    PGP protected message basics

    About signing and encrypting messages

    You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.

    Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient's public key to encrypt the message. Recipients use their private key to decrypt the message.

    To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP key or certificate for the contact.

    Sign or encrypt a message

    You can sign or encrypt email messages and PIN messages.

    1. When composing a message, change the Encoding field.
    2. If necessary, change the Classification field.
    Encrypt a PGP protected message with a pass phrase

    By default, your BlackBerry device uses your PGP key to encrypt messages.

    1. When composing a message, change the Encoding field to one that uses encryption.
    2. Press the Menu key.
    3. Click Options.
    4. Change the Use Conventional Encryption field to Yes.
    5. Press the Menu key.
    6. Click Save.
    Using a secure method, let the recipient know what the pass phrase is.

    Attach a PGP key to a message

    You can attach a PGP key to email messages and PIN messages.

    1. When composing a message, press the Menu key.
    2. Click Attach PGP Keys.
    3. Highlight a PGP key.
    4. Press the Menu key.
    5. Click Continue.
    Download the PGP key used to sign or encrypt a message

    If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the sender's PGP key, or your device might download the sender's PGP key from the PGP Universal Server automatically.

    1. In a message, highlight the encryption status indicator or a digital signature indicator.
    2. Press the Menu key.
    3. Click Fetch Sender's PGP key.
    Add a PGP key from a message

    If you use the PGP Universal Server, you might not be able to add PGP keys from messages.

    1. In a message, highlight a digital signature indicator.
    2. Press the Menu key.
    3. Click Import PGP Key.
    Add a PGP key from an attachment

    If you use the PGP Universal Server, you might not be able to add PGP keys from attachments.

    1. In a message, click the PGP key attachment.
    2. Click Retrieve PGP Attachment.
    3. Click the PGP key.
    4. Click Import PGP Key.
    Attachment indicators in PGP protected messages

    The message includes a PGP key attachment.

    The message includes multiple PGP key attachments.

    The message includes a certificate server attachment.

    Add connection information for a certificate server from a message

    1. In a message, highlight the certificate server indicator.
    2. Press the Menu key.
    3. Click Import Server.
    View the PGP key used to sign or encrypt a message
    1. In a message, highlight the encryption status indicator or a digital signature indicator.
    2. Press the Menu key.
    3. Click Display Sender's PGP Key or Display Encryption PGP key.
    PGP protected message status

    Encryption status indicators

    Your administrator sets whether messages that you receive are considered to be strong or weak.

    The message is strongly encrypted.

    The message is weakly encrypted.

    Digital signature indicators for PGP protected messages

    Your BlackBerry device verified the digital signature.

    Your device cannot verify the digital signature.

    Your device requires more data to verify the digital signature.

    Your device trusts the sender's PGP key.

    The sender's email address does not match the email address in the key, or the sender's PGP key is revoked, is not trusted, cannot be verified, or is not on your device.

    The key status is not current, or your device requires more data to verify the trust status of the key.

    The sender's PGP key is expired.

    PGP protected message options

    Change your signing and encryption key

    Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages.

    1. In the device options, click Security Options.
    2. Click PGP.
    3. Change the Default Key field.
    4. Press the Menu key.
    5. Click Save.
    Change options for downloading attachments in encrypted messages
    1. In the device options, click Security Options.
    2. Click PGP.
    3. Perform one of the following actions:
      • To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically.
      • To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually.
      • To prevent your BlackBerry device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never.
    4. Press the Menu key.
    5. Click OK.
    Change the default signing and encryption option

    Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.

    1. In the device options, click Advanced Options.
    2. Click Default Services.
    3. Change the Default Encoding field.
    4. Press the Menu key.
    5. Click Save.
    About message classifications

    If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.

    If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.

    Change the default message classification

    To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.

    Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.

    1. In the device options, click Advanced Options.
    2. Click Default Services.
    3. Change the Default Classification field.
    4. Press the Menu key.
    5. Click Save.
    Change the size of PGP indicators in messages

    1. In the device options, click Security Options.
    2. Click PGP.
    3. Change the Message Viewer Icons field.
    4. Press the Menu key.
    5. Click Save.
    Change the encryption algorithms for PGP protected messages

    If a message has multiple recipients, your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support.

    1. In the device options, click Security Options.
    2. Click PGP.
    3. Select the check box beside one or more encryption algorithms.
    4. Press the Menu key.
    5. Click Save.
    Turn off the prompt that appears before a PGP protected message is truncated
    1. In the device options, click Security Options.
    2. Click PGP.
    3. Change the Warn about truncated messages field to No.
    4. Press the Menu key.
    5. Click Save.
    To turn on the prompt again, change the Warn about truncated messages field to Yes.

    Turn off the prompt that appears when you use a PGP key that is not recommended for use

    1. In the device options, click Security Options.
    2. Click PGP.
    3. Change the Warn about problems with my PGP keys field to No.
    4. Press the Menu key.
    5. Click Save.
    To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.

    PGP protected message troubleshooting

    Some signing and encryption options are not available on my device

    Try performing the following actions:

    • Verify that the email account that you are using supports all signing and encryption options.
    • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.
    I cannot open an attachment in an encrypted message

    The attachment information might not be available on the BlackBerry Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

    You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server.

    Message troubleshooting

    I cannot send messages

    Try performing the following actions:

    • Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
    • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
    • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
    • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
    • Generate an encryption key.
    • Verify that data service is turned on.
    • Resend the message.
    I am not receiving messages

    Try performing the following actions:

    • Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
    • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
    • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
    • Verify that data service is turned on.
    • If you use email message filters, verify that the options for email message filters are set correctly.
    • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
    • Verify that your device is not blocking messages. For more information, contact your administrator.
    I cannot file email messages

    Try performing the following actions:

    • Verify that wireless email reconciliation is turned on.
    • If your email message folders do not appear on your BlackBerry device, reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help .
    I cannot send SMS text messages

    Depending on your wireless service plan, this feature might not be supported.

    I am not receiving SMS text messages

    Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry device is connected to the wireless network. If you are not in a wireless coverage area, you should receivg messages when you return to a wireless coverage area.

    The number of new or unopened messages is different than I expected

    The number of new or unopened messages includes saved messages and filed messages.

    If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.

    Some messages no longer appear on my device

    If your BlackBerry application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.

    If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device.

    A message or attachment does not appear or is truncated

    Try performing the following actions:

    • Wait for a short period of time. Your BlackBerry device receives long messages and attachments in sections.
    • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
    • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
    HTML email messages do not appear correctly

    Try performing the following actions:

    • To perform this task, your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
    • Wait for a short period of time. Your device receives long messages and attachments in sections.
    • Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
    Some email message folders appear dimmed

    If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

    Try performing the following actions:

    • Wait for a few seconds. The email message folders might become available after a short period of time.
    • Turn off wireless email reconciliation, and then turn it on again.
    Email message filters are not working correctly

    Try performing the following actions:

    • Verify that your email message filters are turned on.
    • Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages.
    I cannot attach a file to an MMS message

    Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions:

    • Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
    • Verify that the file is not copyright protected.
    • If MMS templates are available for your BlackBerry device, use a blank template to compose your MMS message.
    I cannot use a shortcut to view one type of message in a message list

    If you switch BlackBerry devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device.

    To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

    Some features are not available on my device

    Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device, some features might not be available on your device.

    If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

    For more information about the features that are available on your device, contact your wireless service provider or administrator.

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      Compiled by Free Tech Secrets ;), 2008 greatis just4fun network